This page explains how furniture orders from our workshop are shipped to customers in Vietnam and abroad. Because every piece is solid wood — ready stock or made to order — shipping details are always confirmed with your quote before you order.
How shipping works
Once your order is confirmed and produced (or picked from stock for ready items), each piece is given a final inspection, edge protection and export-grade crating before it is handed to the carrier. We work with international carriers; the specific carrier, destination and estimated timing are stated in your quote or order confirmation.
Ready stock vs made-to-order
Ready-stock pieces can usually ship sooner because no production time is needed.
Made-to-order / custom pieces are built in our workshop to your specifications — production time plus transit time, both quoted before you commit. Because every piece is handmade there is no single fixed delivery window for all orders.
International shipping
We deliver to many countries; the exact destination, freight cost and any applicable customs or import duties are confirmed per order because they depend on the piece’s size, weight and your location. Some destinations may require additional import paperwork — we will tell you what is needed beforehand.
Packing
Wooden furniture is crated individually with protective lining on edges and vulnerable surfaces. For wholesale or large orders, packing is planned in batches to make loading and delivery at your site easier.
Tracking your order
Once your order is with the carrier, you receive tracking information by email where the carrier provides it, or we update you on status. For made-to-order pieces we also share production milestones so you know where your order stands.
Questions about shipping?
If you need a shipping estimate for a specific piece or a whole order, contact us with dimensions and delivery destination — we will reply with a suitable option. See the FAQ and the returns & warranty page.