This page explains how we handle returns, damage claims and warranty for furniture sold through this website. Because our model includes both ready-stock pieces and handmade made-to-order work, the policy is presented by case — the specifics are always confirmed with your order or quote.
Ordering and confirmation
Every order — especially made-to-order or bulk orders — is confirmed in writing via a quote or order confirmation before production begins. The price, materials, dimensions, timing and delivery terms in that confirmation are the basis of the order. Please check the confirmation carefully; changes after production starts need to be re-agreed with us.
When your order arrives
Please inspect each piece as soon as it arrives. If you find transit damage, the wrong model or specifications, or missing parts compared with your order confirmation, photograph the item and its packaging and contact us as soon as possible. We will guide you through the resolution — repair, replacement or another arrangement — depending on the nature and extent of the issue.
Made-to-order and custom pieces
Because made-to-order furniture is produced specifically to your specifications, we do not accept returns for a change of mind once production has started — unless the fault is ours. This is standard for made-to-order goods; if you need more flexibility, discuss it with us before approving production.
Warranty
Our wooden furniture is quality-checked during production and again before dispatch. The specific warranty scope — duration and conditions — is stated in your order confirmation or quote. Warranty generally covers structural and manufacturing defects; natural wood movement, environmental effects (sunlight, humidity) or damage from misuse or accidents are not covered. For a warranty claim, contact us with photos and your order details so we can assess.
Caring for your furniture
Most wood-furniture issues come down to care: avoid prolonged direct sunlight, extreme humidity, and placing hot or wet items directly on surfaces. Following the care instructions in each product listing keeps your furniture looking its best for years.
Need help?
Whether it is a damage claim, a warranty question or care advice, contact us with your order reference (if any), photos and a short description — we will reply with a concrete next step.